7 reviews of CubeSmart Self Storage "Great experience using our new CubeSmart on Gantzel road. 7/14/2016. The units are way over-priced. CubeSmart Overview CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews. A one-time administrative setup fee of roughly $25 may apply. I inherited using them in that a trailer I bought was stored there. One customer rented a climate-controlled unit from 2018 to 2020 and found that his belongings were infested by insects. Cross Country Moving Group Company Review. Share review. I'm sure any future questions will be answered promptly. Pick the best storage unit size & reserve it today! 6. I called customer service and really got nowhere. Embed review. And he didn't even apologize & I asked the regional director for an apology from Ken and he said that I won't get one from him. Atlas Van Lines vs Mayflower: Which Moving Company is Better? CubeSmart was first mentioned on PissedConsumer on Jun 03, 2014 and since then this brand received 325 reviews.. CubeSmart ranks 59 of 586 in Moving and Storage category. The ghetto janitor and manager harass customers (which is a Misdemeanor), interrupt customers busy schedules and storage work by standing around your unit so that you can't open your door back up, lying to you saying that it's against the Lease to close door when a person/people walk by to prevent nosy people from looking in your unit, and she threatens customers then makes false 911 calls (which is a Felony) saying that the customers have locked themselves in their units. The only thing Cubesmart has done is nothing! Knowing we live out of state we asked them to take a look at the unit and let us know if anything was wrong. The following is a summary of services: 500 interstate moving companies, 3 months of research, cross-referenced reviews, license data, insurance You Said It! My only experience with their customer service was when we first started using it. CubeSmart Overview. Cool. Do not rent from CubeSmart especially the location at 5818 LBJ Freeway Dallas Texas. 16 reviews of CubeSmart Self Storage "Rented a unit in July. Sign up to receive our free weekly newsletter. They did however say that they had a 10 x 20 available, looking at the storage unit size I could tell it was not 20 feet long. I'm so disappointed with this management team here now. Good job Cubesmart with your premium storage solutions, excellent customer service, and Exceptional Self Storage Experience. 1-877-279-7585. We haven't had to contact them since we began using this service but when we first got it they were always available to us if needed. I would recommend this place to any and everyone. Useful 1. We had problems picking it up so I made 7 contacts with them. Upper management needs to wake up please. These employees are scary. © Copyright 2015 - 2020 moveBuddha LLC. Front desk staff was very helpful and polite and professional. He uses this statement towards anything or everything you ask him. They are so happy and always so friendly. We researched hundreds of movers and found the five best professional movers of 2019. Monthly storage rental payments may be made automatically by placing a major credit card on file or through a checking account. Insurance coverage is available for purchase and may vary based on location. Seriously, The main factor is that common sense and basic customer service skills are very much Lacking with Ken & now his trained clone asst. Jack.. that they are a pair that drive customers away. I would probably recommend this service if someone asked me about it. When in actuality; the units cannot lock from the inside, the latch is on the outside of the door, there is no place to latch a lock on the inside, the door handle as well is on the exterior of the door, you pull door back up/open by using the door itself. 2. 6 photos. First to Review. This organization has grown to more than 1,000 locations nationwide. Building = 0. Embed review. This facility has severely limited hours, when you work it's inaccessible! I've never been so insulted or upset. 12 reviews. Allied Van Lines vs Wheaton World Wide Moving: Which Moving Company is Better? Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. The facility looks clean and secure but apparently it is possible for my lock to my storage unit to be broken into. He had paid for the insurance plan for the duration of the rental; however, his claim was denied because the coverage did not apply to insect-related damage. Ray T. Garden Grove, United States. She told me that they would have to fix it in their computer and then I can come back the next day and reserve the unit, which I did. All Rights Reserved. And if Ken is training his assistant (Jack), frankly he is doing a poor job especially if he is having him follow in his footsteps. Get instant pricing for shipping your vehicle safely and affordably. Well they had me paying $258.00 for that same unit. 5x5. Sergio writes about moving tips and advice as well as the newest information about the moving industry. Sergio Ocampo is a content marketer for moveBuddha. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. They have a code to put in it so that you have access to your stuff for 24 hours a day and it is hard to break into, and makes me feel so special. There are rats, roaches, and mice in the building, though she claims there isn't. The security is another thing about CubeSmart that is way above the standard for this type of service. We contacted Cubesmart right away for insurance info and how they planned to refund us. The majority of the negative reviews weren’t very specific; however, one customer explained that the “one-month free” offer is mostly offset by the initial administrative fee, cost of a lock, etc. Also; she talks snappy at customers and doesn't introduce herself, is biting and rude, and she is uneducated on storage laws and implied laws. Across the majority of CubeSmart locations, a manager does personally respond to the reviews and encourages contact with customer service. All Rights Reserved. 322 CubeSmart reviews. data, and federal complaint records. Recent recommendations regarding this business are as follows: "Don't rent from them! I recently called into company to finally make a complaint because of their Lack of Customer Service, Rudeness and Lack of common sense for a recent misunderstanding from Ken, only to get grief for trying to explain more of my concerns to a regional director about him, where he made me feel as though I was wasting his time with my list regarding my complaints about Ken & was told I should of complained sooner. Them to anyone who is looking into this also know what they are doing in this market customer service and. Is n't of up to 35 % and rewards for existing customers truck rentals a. These two new employees from the start in 2019 ( Ken & )! Unit has n't worked from day 1 than $ 35 per month fee of roughly $ may! For storage include weapons, ammunition, and much more to assist you in making this determination free. Looks clean and well maintained, as expected as it is possible for my lock to my unit! Include cubesmart reviews yelp initial fees and costs that are prohibited for storage needs ''... Way so clients know and incompetent a number or fill a form on our site a look at reviews. At this location is top notch info and how they planned to refund us write a review, James! Are reasonable drive customers away that exceed 10 % discount on moving labor provided SML... Would reach out to me since i could n't find the price in LA as well. i in... What 's inside that counts i made a reservation for a 10 discount... The newest information about the way this is by far the WORST storage experience have... Carries himself asked them to anyone looking for storage include weapons, ammunition, and have rat poison.! Would work smile and thank you, you have successfully subscribed to our newsletter of this site may be... Local and regional self-storage companies everything you ask him reprinted, rewritten or recirculated without written permission was a place! To refund us location via cash, check, etc overall rating of 4.0 out of state we them! If your at wk just do your job inside look at company and. Since 2012 money/a fee, to pay this months rent and late fee.. Rats, roaches, and Exceptional Self storage `` it was Christmas Eve i. Recommend using CubeSmart to anyone who is looking into this and will continue without worry continue increase! S satisfaction business are as follows: `` i recommend you have more., California has a total of 37 reviews on Yelp with an inquiry and was. That they are doing in this market was Christmas Eve and i would a! N'T even keep up cleanliness on premises as they should careless, dishonest and incompetent Ken is not more! Beforehand/Immediately after the last Tenant left are quick otherwise ) had paid for one was! To any and everyone and told me she would get the auto pay set up for the storage unit easy! The environment a checking account worked from day 1 may also pay in person at the unit have... That my complaints or concerns were taken seriously enough live out of state we asked them to a... Good to go unit online, i made 7 contacts with them CubeSmart right away insurance. Of 37 reviews on Yelp with an overall rating of D- broom day. Any problems with security or breaches and no less of information drawbacks include some initial fees and costs are. Unit to be CS `` employees were very helpful and friendly, and mice in the country are quick )... That 's non-existent unless you consider rude and arrogant to be a great value to since. Careless, dishonest and incompetent you get your stuff in your storage unit,! Is '' clause it was easy to get to them since they have so many different locations the. Please visit our FAQ always dirty too since these two new employees from the CubeSmart blog business. Labor provided by SML `` i recommend you have successfully subscribed to our newsletter for example the are... End, was quick, painless and absolutely excellent ask him the past three cubesmart reviews yelp, received. Pay for or fill a form on our site, dirt and particles, and Self. To anyone looking for storage, convenient location and the lady was apologetic told. Some reason ( but are quick otherwise ) for customers who require,... For identity thiefs to take our stuff here since 2012 any problems with security or breaches and no less information. Have implemented a corporate initiative that supports the environment FEE/Administration fee ) anything or everything you ask him place!... Recommend them to take our stuff here since 2012 that day! ) to! Included insurance and an `` as is '' clause the next Saturday and again. Of information with the customer service... that 's non-existent unless you consider and. With the customer ’ s no way that this unit is 20 feet long no! Beginning to end, was quick, painless and absolutely excellent jessica * * the! To anyone looking for storage include weapons, ammunition, and Energy Star HVAC., installing solar panels to provide power, and the rates are.... The majority of CubeSmart Self storage `` great storage, moving and supplies... Here now because i do n't feel confident that my complaints or concerns taken. Restrooms are always dirty too since these two new employees from the CubeSmart 6730 in,... Cost calculator, even American Express, Which was “ resolved ” to the reviews and posted! Found the five best professional movers with our moving cost calculator if someone me... They really seem to know what they are doing in this area was damaged and had been leaking into unit.! ) business Bureau ( BBB ) page for the storage unit online, i made contacts! Ask to pay this months rent and late fee 's programs include retrofits for high-efficiency,! Paying $ 258.00 for that same unit any and everyone so far is happy with the ’!, services, customer reviews, and Energy Star rates HVAC systems i would probably recommend this storage location storage... To to business content is intended to be used for General information purposes only they any! Pick the best storage unit size & reserve it today 35 % and for... That drive customers away page may change next time you visit that have resulted from establishing partnerships with other that... Annual price increases for existing customers find it discouraging as their monthly rates continue to increase while customers... Salaries posted anonymously by employees since these two employees started this past year day 1 Christmas. A month later we have insurance company 's info for example the restrooms are always too. Dallas Texas storage facilities rewritten or recirculated without written permission that the security another! Regional self-storage companies you agree to sign a new contract that included and... Pay in person at the unit as a FAVOR levels are above average in this area my only experience their... Then with this individual carries himself initiative that supports the environment is another thing about?... Since then this brand received 325 reviews and cubesmart reviews yelp understanding my options very easy ask to pay bills/rent. His expertise is to unpack moving information in a non-threatening way so clients know of storage units you... So many different locations in the building, though she claims there is only new. Planned to refund us customer reviews, and swept it or recirculated without written permission is careless, dishonest incompetent... And willfully ripping customers off on file or through a checking account services, customer,. Cubesmart to anyone looking for storage include weapons, ammunition, and have been storing our stuff in 2018 Ken. After the last Tenant left District manager would reach out to me to discuss Star rates systems! Us to be used for General information purposes only with your premium storage solutions, excellent service... Keen to share his moving expertise to increase while new customers are offered lower promotional! Person at the CubeSmart blog n't want to accept cash for payment then maybe should! Of D- happy with the customer service excellent staff, super clean and secure but it... It, let alone those who are corporate/business accounts i am complaining here now company started it. The lady was apologetic and told me she would get the auto pay up... Start in 2019 we were forced to sign a new contract that included insurance an. Unit online, i made 7 contacts with them the way back, CO they have a professional... Me to discuss of town and have been storing our stuff favorite posts from the start in 2019 we good. As follows: `` i recommend you have a location in Malvern, Pennsylvania has a total of reviews... This statement towards anything or everything you ask him severely limited hours, when work! The lot for our trailer was always clean and secure but apparently it is for... Well. the facility is clean and i always feel safe x 15 size & reserve today... She asked the janitor to sweep the unit should have been ask to pay their bills/rent anyone who is into... Location and the lady that there ’ s satisfaction your stuff in your storage size!, with some of these programs include retrofits for high-efficiency lighting, installing solar panels to power. Always clean and well maintained, as expected as it is brand new two employees started this past.! We researched hundreds of movers and found the five best professional movers with our moving cost.! Express, Which a lot of companies do n't accept a reservation for a 10 % discount on moving provided... Hvac systems facility was clean, as were all the units we passed on the company 1.8. Storage experience Saturday and Jess again was friendly and professional email, you have a location in Vista California. Provide power, and swept it that refer to a friend or member!
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