I have been getting a run around for more than a year. THEY SENT US 3 PARTS BEFORE IT WAS FIXED, BUT HEY IT IS WORKING GREAT NOW.AND THEY WERE VERY FRIENDLY AND NICE TO US.AGAIN THANK YOU MATT AND PATRICK.WE HIGHLY RECOMMEND ENGLAND'S STOVE. Regards, I spent 121 minutes (total ) on hold. We have explained that we do not do exchanges. the ingnighter went out had to pay some one to fix that , tech support said it was because the control board wasent set for low burn so it caused the ingnighter to go out, they sent me a new one, this whole time while it was under warrenty I was asking for a different stove because this one had too many problems ,they just said no and sent me parts.now on the phone again because yesterday it was shooting out to many pellets and causing a big burn and I had to shut it down and clean it out, now today on the phone with [redacted] because it wasent shooting down any pellets, they told me to reset the ai intake and that the auger was probly plugged up . Matte Black Tranquility Tabletop Fireplace. Everything you need on Pellet Stoves, including model details, industry rankings and customer reviews, all in one place. An electrician did the wiring, including its o The customer is encouraged to contact customer support at [redacted] and they can order the brick they require and have it delivered directly to their home.Please do not hesitate to contact me with any other questions or concerns.Chris T[redacted], Revdex.com: The customer contacted England's Stove Works customer service on 11/8/2013, this was on a Friday. Response: Constructed of heavy duty 12 gauge steel for longevity, these stoves are sized just right to remain portable yet … [redacted]England's Stove Works, Address: 589 South Five Fork's Road, Monroe, Virginia, United States, 24574. [redacted] refer me to Englanders Stove Technical Department. Spoke to multiple people at Englanders. Your password has been sent to the specified email address. I serviced it before using it again this heating season as they recomended. Our replacement finally came and looks beautiful however we have to check it every 2 hours or the flame goes out. Thank you[redacted] They do not grease the bearings on the auger motors and the augers freeze up. This stove started coding. Regards, I feel that England’s Stove Works has made a reasonable offer Business [redacted]. (a customer complaint form has been filled out also.) him the purchase price for the unit that he paid to The *** *** but we would Mr. Fax Number: (434) 929-4810 Parts Purchases: (800) 516-3636, Prompt 2 SINCERELY, BRENDA AND TYREE BAILEY, A follow-up to my last post. Our records indicate that the customer contacted England's Stove Works and the warranty on the product was followed, the customer was sent a... We did not use it over the summer of course. Apparently The [redacted] was not willing to go outside... The customer is correct that the larger brick is 4" wide. This is what it will cost me to do what they are asking me to do:- I will need a Truck with Lift Gate and a Pallet Jack. to The *** *** how they follow their guidelines.England’s Stove Works did offer Mr*** a factory tested this issue started in November 2018 and it is now 12-28-18 and I have had to rent a smoker twice due to mine not working. This is the FACTS that Englanders DO NOT want to hear: Consumer complaints and reviews about England Stove Works: Ddb Send email : Jan 26, 2018 Auger. At this time I am not sure if it is one of our units or another brand. Please do not hesitate to contact me if you need anything further a lower auger motor which was $148 and then they gouged me with a $81 next day shipping for an item that was less than 2 lbs. Today, ESW is still family owned, and still in the England’s “backyard” of Monroe, VA – and the energy problems that spawned the original motivation for the business are as timely as ever. Business It has a herringbone brick effect and ceramic log set that makes it look more appealing and cutting-edge. numerous days to return email. Yesterday,10/26/2015 VP of the company called me and this is what he said, "I am calling to tell you the same offer pretty much" RUDELY. ft. Indeed the PG100 has many similarities to Fast Eddy's PG500. I feel that England’s Stove Works has made a reasonable offer [redacted] did purchase an England’s Stove Works product through The [redacted]. ($300) Which explains company's way of doing business. jan 2, 2012 poor quality, poor customer service! I'm not a mean person and feel it necessary to speak with an executive to correct this problem. Mr. No good flame, Thermostat, and Pallets are getting stuck. !Desired Settlement: I would like a refund of the reasonable cost associated with the deliver of the motor and shipping. This is when I noticed pellets like little tiny [redacted] in fan housing. The unit in question was purchased on or about 9/24/2010. [Direct Vent Wood Burning Stove by England's Stove Works] ♦♦Discount Online♦♦ Direct Vent Wood Burning Stove by England's Stove Works [@@For Sale Good Price@@]. I asked the customer for any phone numbers that he may have contacted ESW customer service from so that I could research the calls. Business replacing parts is almost same as what we paid for the piece of crap. When you buy a England's Stove Works Cub Portable Camp Wood Stove online from Wayfair.ca, we make it as easy as possible for you to find out when your product will be delivered. I do not feel that the shipping charge is a complaint that should have been filed. in this matter.Sincerely,*** ***Vice PresidentEngland’s Stove works, Inc, To Whom It May Concern.I have spoken with he customer and England's Stove Works customer service has worked with the customer and he is satisfied. People have replaced their wood, propane stoves with the hype that these stoves are the answer to their prayers. The brick sizes are spelled out on the parts list on page 23. You can call Englands Stove Works at (800) 245-6489 toll free number, write an email, fill out a contact form on their website heatredefined.com, or write a letter to Englands Stove Works, Inc, P.O. the customer requested that the part that he was purchasing be shipped [redacted] shipping. Smartstove 15-SSW02 stove pdf manual download. Techs, managers. For your reference, details of the offer I reviewed appear below. we recently had a trouble shooting problem, with our england pellet stove. I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Which is a lot of money for me. He didn't mentioned the entire offer in his Email to Revdex.com and It was disappointing not telling the entire truth in his Email to Revdex.com. extended to Mr. [redacted] several weeks ago. Was told to take fan off; spun it, and got it to free up. England's Stove Works cannot be held accountable when the customer does not respond or keep the mutually agreed appointment to address her issue. When we reached out to her at that time, she was not home and we made another appointment so she could be home. I have given him my contact information for future reference. England’s Stove Works cannot offer him a full refund on the product. We used it for the remainder of the heating season. - Summer started - Start of Winter Called again to Englanders and started the trouble shoot again.- They made me spend $275 on electrician because they wanted me to remove the thermostat. [redacted] did purchase an England’s Stove Works product through The [redacted]. England’s Stove Works cannot dictate He didn't mentioned the entire offer in his Email to Revdex.com and It was disappointing not telling the entire truth in his Email to Revdex.com. I do not have any purchases from the customer in our internal system. England's Stove Works sent them a new cartridge heater under warranty at no charge. Who lives pay check to pay check.After all that I asked them to PLEASE refund me money back since we are not going anywhere. I have had the augers go out three times in the 5 months I've owned my England's Summer's Heat. The cartridge heater is only for start up, not operation, the customer does have the option of lighting the unit manually. honor the offer we extended to him for a replacement unitMr*** was not Please do not hesitate to contact me if you need additional information. The auger is in an odd spot and the pellets don't slide down into it. England’s Stove Works cannot offer him a full refund on the product. After seeing that we are not alone I have no idea how this company is still in business. Response: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. There response to me was that if I want a refund then I need to take it back to where I purchased it from. - Hire 3 guys to help me pick up, Pack and bring it to YRC Depot. to Mr. [redacted], we have tried to make the customer happy and resolve the issue This will cause a malfunction. to Mr. [redacted], we have tried to make the customer happy and resolve the issue honor the offer we extended to him for a replacement unit. The new exhaust configuration cost me more time and money but so far so good. This should not have had to happen a month after buying it. Too bad I didn't have the Internet before we bought it/. Please do not hesitate to contact me if you need anything further I have contacted the store that the customer purchased the unit, [redacted], **. Read customer reviews and common Questions and Answers for England's Stove Works Part #: 12-CSSKIT on this page. - Getting a pallet jack and packing stuff ($50) Failures due to neglect in cleaning or maintenance will not be covered under warranty! At the time that I spoke with the customer, his unit was operating properly. Finally on the last night when it coded and I couldn't get it to start up to go through cool off cycle, it caused a fire in my house. The customer is correct that the larger brick is 4" wide. Knowledgeable … to Mr***, we have tried to make the customer happy and resolve the issue to The [redacted] how they follow their guidelines.England’s Stove Works did offer Mr. [redacted] a factory tested These units approx 350 lbs. The product is a mass of defects, including electronics, fans, motors and the auger system. We purchased our woodstove through Lowes in 8/05. England’s Stove Works has been making pellet stoves since 1990 and is probably the most common pellet stove on the market. Englander 25-CB120, 55-SHPCB120, 55-TRPCB120 Pellet Stove Repair and Replacement Parts At Super Low Prices! Response: Per Bianca She will send me a tested one and I have to go pick it up and return the old one back. At the time that I spoke with the customer, his unit was operating properly. Absolute crap! NOT ENGLANDER, Vermont CASTINGS has a much better reputation. after a year or so my auger motor started shearing the cotter pin. The Survivor Camp Stove Forty years of experience in crafting America’s best wood stoves can now be found in a new series of camp stoves by England’s Stove Works. All I am getting from this company is "nothing. I have cleaned it regularly and to no avail. Dear [redacted], happy with that resolution. refund Mr. [redacted] his money for the unit. I have noted the concern and I am having a review of the procedures. Heats up to 1,800 sq. I received my new auger motor and shaft but chose not to install these parts. Business [redacted] did purchase an England’s Stove Works product through The [redacted]. On the down side mine was cheaply made with nuts and bolts holding all the hardware together. guidelines to Fan is quite loud but tolerable, and after 24 hour burn glass is very dirty and ashes have to be cleaned out. By using this website you agree to our Cookies Policy. Reviewed in the United States on January 13, 2020. the brick width and size may have to be adjusted to have complete coverage. I called [redacted] and was told that the return policy is 30 which we are well passed. This complaint has not been taken care of by the England Stove Works due to lack of knowledge of the issue. it was explained at the time of the order why the charge was above the standard shipping cost. That unit is 400 LB. 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